STUDY ON CITIZENS’ INTENTION TO ADOPT E-GOVERNMENT: CASE COUNTRY ‘BANGLADESH’

Abstract

In this paper, a model is developed and proposed to evaluate the citizens’ intentions to adopt e-Government, their knowledge, experiences, as well as their perceptions on risks, trust, behavioral control, and the usefulness of e- Government. The proposed model (Evaluation model) is based on previous research and theories on technology acceptance and it follows the 7 guidelines of design-science research. A questionnaire was made to measure the variables in the model, including personal knowledge, experiences, trust in government and e-Government. In addition, perceived risk, behavioral control, subjective norms and usefulness of e-Government were also considered. The survey was carried out in a number of big cities in Bangladesh with about 200 people participating in the completion of the questionnaire. The results showed that the relationship between variables in the model is significant. Trust in the government is not a significant indicator of trust in the e-Government, while trust and risks are found to be significantly inter-related. The prerequisites to access to e-Government like computers and the internet were found to be directly related to the citizens’ intentions to adopt it. The results also illustrated a surprising high rate of citizens who are willing to adopt the e-Government at the place of interview. This is a desired rate that all the governments want to achieve when deploying e-Government project.